Get Contact
AutomatR.FreshDesk.Activities.GetContact
The "Get Contact" activity in AutomatR is part of the Freshdesk activities package, providing the capability to retrieve details of a contact with a specific ID in a Freshdesk user's account. This activity enhances automation workflows by fetching comprehensive information about a specified contact for further processing.
Properties
| Name | Description |
|---|---|
| Input | |
| User ID | Specifies the user ID of the contact whose details need to be viewed. String variables containing the user ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Outputs the response of the "Get Contact" operation, providing detailed information about the specified contact. Variables of relevant types (e.g., dynamic variables) to store the operation result. |
How to use:
- Drag and drop the "Get Contact" activity onto the workflow.
- Configure the properties by specifying the delay duration and the user ID of the contact to retrieve details.
- Execute the workflow to fetch comprehensive information about the specified contact from the Freshdesk user's account.
Example: Consider an example where the "Get Contact" activity is used to retrieve details of a contact with the user ID "12345":
Get Contact:
Delay: 0
User ID: "12345"
Result: contactDetails
In this example, the activity fetches details of the contact with the user ID "12345". The response, containing comprehensive information about the specified contact, is stored in the dynamic variable "contactDetails" for further handling in the workflow.